Our Returns solution support your needs
We support your needs for after-market services. Scenarios such as return & repair, same time swap and e-commerce returns are all supported. With our vast experience within reverse logistics from a variety of industries we know the market needs for returns solutions – and we have the software to support you!
By creating visibility for you and your customer in the returns scenario you will increase customer satisfaction as well as customer service. By getting visibility you will improve the returns handling in the warehouse and benefit from better control and planning. Give the customer instant feedback on the return activities for their order by using the web and/or e-mail/SMS notification. Repair centers or other stakeholders in the chain can also be notified and involved.
Reverse execution, with involvement
Involve the customer by providing the opportunity to access your returns portal. Business rules and local legislation drive what can be returned or not – with visible feedback to the user. The customer drive the return process and can choose drop off at service point, book pickup location and time, or use the carriers own return services. This increases quality in pickups and the information about incoming returns.
Global reach – local flexibility, Go Glocal
Cut costs and improve quality by mixing and choosing the appropriate carrier for your returns in any part of the world. Use the advantage of the global reach offered by the Centiro Saas platform. Think globally and act locally by combining local carriers where needed and the global carriers where appropriate – Centiro’s Carrier Connectivity makes it possible.