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Customer experience and speed in focus - Centiro expands offering to online retail

May 03, 2017

Borås, Sweden 3 May 2017 – Centiro, the provider of cloud-based delivery management solutions, today reveals Centiro Delivery Options, enabling retailers to offer more dynamic and tailored online delivery services to customers. The reveal comes at a time when online retail is placing an increasingly sharp focus on the customer experience, from checkout onward. Delivery options are becoming increasingly important:  YouGov1 research has revealed almost 1 in 2 (46%) UK online shoppers opt for a retailer offering multiple options for delivery over one offering just a single option.

Niklas Hedin, CEO of Centiro, said: “We see an increasing focus from our work with leading brands to connect all the dots in the digital shopping experience, where the service offering around delivery and returns is proven critical to success. The consumer is relentless in its hunger for choice and convenience, as revealed by the JDA/Centiro Customer Pulse reports conducted with YouGov across Europe. But choice is not enough: sticking to promises made to customers is equally critical to loyalty and returning sales. Centiro Delivery Options enables retailers to segment and further manage promises, optimising sales at a time where customer acquisition and retention is paramount.”

Next to other customers implementing Centiro Delivery Options, the fashion eCommerce company Zalando will explore further opportunities with Centiro too, to propel in speed and innovation on how delivery is offered on their platform.

Dr. Jan Bartels, VP Logistics Products at Zalando, said: “Centiro’s innovative approach and working culture make them an ideal partner, as we look to enhance our service offering to customers. As our business grows, it’s crucial being able to on-board carriers quickly and at the same time possibly deal with return volumes. Working with Centiro, we aim to provide our customers with greater choice and flexibility.”

Hedin added: “We’re delighted to be working with Zalando to help them expand and position the way delivery is presented as core part of the offering to customers across Europe, and to empower their renowned innovation capability even more going forward.”

Media enquiries
Andy Lloyd-Williams
Spark Communications
Tel: +44 (0)20 7436 0428
Email: centiro@sparkcomms.co.uk      

1 JDA/Centiro Customer Pulse Report 2015