We use cookies to make your experience better when visiting our website. By continuing to browse the website, you are agreeing to our use of cookies.

JDA & Centiro - Customer Pulse Report 2015

Free copy of the Customer Pulse Report 2015

JDA Software and Centiro commissioned independent research company YouGov to produce a detailed report, based on more than 2,000 shoppers in 2015.

The report details a number of interesting and significant findings, looking at the increase and issues in Home Delivery and Click & Collect services, customer expectations, experiences with delivery options and returns policies. The result of this annual survey shows that convenience and flexibility are now of far more value to customers, both when shopping online and returning items. Expectations are rising and tolerance for poor performance is decreasing.

Find out more about the online shopping behavior by downloading the Customer Pulse Report, a new survey researched for JDA Software Group and Centiro, by YouGov.

Download your free copy of the Customer Pulse Report 2015: