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Christmas Customer Pulse Report 2016 - Centiro and JDA

 

Free copy of the Christmas Customer Pulse Report

Online spending over the Christmas period recorded its highest growth in three years, yet a new JDA/Centiro study reveals that Christmas shoppers encountered more online issues with their online orders in 2015.

Read this new report to gain the latest insights into online Christmas shoppers buying behaviour and experiences – how do your omni-channel credentials weigh up?

Report Highlights

>> Shoppers are showing a growing preference for Click and Collect

>> 'Click & Collect' issues are increasing – find out the primary reasons

>> The in-store experience is growing in importance

>> The impact of online sales events on product availability and growing return volumes

The survey was conducted by YouGov Plc.

 

Download your free copy of the Christmas Customer Pulse report 2016: